Shipping & Returns
5, Delivery and Freight
5.1 Unless otherwise agreed in writing, the Customer shall be responsible for the costs of and arranging transportation of all Goods. If the Supplier has agreed to deliver the Goods, the Supplier will make every reasonable effort to keep to delivery schedules, but will take no responsibility for delivery delays beyond its control and the failure of the Supplier to deliver shall not entitle either party to treat this Agreement as repudiated. The Customer agrees to accept delivery as soon as the Goods are able to be delivered. Unless otherwise agreed in writing, point of delivery will be at the Supplier’s premises. The Customer agrees to acknowledge safe delivery of the Goods by signing on the Supplier’s delivery note or such similar document which the Supplier may require.
5.2 The Supplier shall not be liable for damages or for delay in delivery or for failure to give notice of delay when such delay is due to condition beyond the Supplier’s reasonable control.
5.3 Delivery fee will be charged and varies between goods and locations. Re-delivery fee will be incurred when a scheduled delivery needs to return to the supplier for any reason not of the Supplier’s making.
5.4 Assembly fee will be charged as per Customer request. Unless otherwise agreed in writing, from NZD35 assembly fee per item and per time applies to Goods that need to be assembled or disassembled.
5.5 Unless otherwise agreed in writing, a NZD25 extra delivery fee applies to the delivery in apartment/stairs/elevator area. The Customer will inform the Supplier when booking delivery, or the Customer agrees to pay the extra delivery fee upon delivery.
Cancellations and Refunds
10.1 Those "customised order or supply by order" items are not to be changed, cancelled, returned, swapped, or refunded once it is start to manufacture.
10.2 For hygiene reasons, mattresses, mattress topper and beddings cannot be returned once the packaging has been removed or used.
10.3 The Customer agrees there is no refund if they change their mind. The Customer is responsible for careful selection of Goods (e.g. goods fit into the customer’s house).
10.4 Any cancelled orders, where stock is accepted back, will incur a restocking fee of 15% of the Price. Goods if accepted for return must be in as new and saleable condition.
10.5 THERE WILL BE NO CASH REFUND. All refund will be refunded by internet transfer into the provided account through email. Please email us to inform your refund details including invoice number, item(s) to be refunded, account name and number to receive the refund. Please note that we cannot refund to credit card.
11.1 The Customer shall inspect the Goods on delivery and shall within 48 hours of delivery notify the Supplier of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford the Supplier an opportunity to inspect the Goods within a reasonable time following delivery. If the Customer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
11.2 If the goods (or services) we supply do have minor or major failure:
Minor: If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.
Major: A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character'. If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.
Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.